sebmb1@verizon.net
Date: Wed, 24 Apr 2024 06:27:47 -0700
When you board a United Airlines plane, the gate agents, flight attendants and others involved in making sure your plane leaves on time are in a chatroom coordinating a lot of the work that you, as a passenger, will hopefully never notice. Is there still space for carry-on bags? Did the caterer bring the missing orange juice? Is there a way to seat a family together?
When a flight is delayed, a message with an explanation will arrive by text
and in the United app. Most of the time, that message is generated by AI.
Meanwhile, in offices around the world, dispatchers are looking at this
real-time data to ensure that the crew can still legally fly the plane
without running afoul of FAA regulations. And only a few weeks ago, United
turned on its AI customer service chatbot. [...]
https://techcrunch.com/2024/04/21/how-united-airlines-uses-ai-to-make-flying-the-friendly-skies-a-bit-easier/