donald@iconz.co.nz
Date: Wed, 3 Oct 2018 20:50:18 +0930
I recently emailed my superannuation provider and received the following hopeful but disappointingly honest response.
"Please note: ###'s recent system upgrade has meant longer than usual processing times and higher call volumes, while our staff become more familiar with the new system.
We thank you for your patience and understanding during this time. Once we resolve these initial issues we are looking forward to a more efficient administration process which will provide greater service to our members. "