gene@shaw.ca
Date: Wed, 12 Jun 2019 09:52:58 -0700
Apple spent $10,000 repairing his MacBook Pro. There was nothing wrong with it
This may be the most absurd, convoluted Apple repair story you've ever heard.
Chris Matyszczyk for Technically Incorrect | June 12, 2019
https://www.zdnet.com/article/apple-spent-10000-repairing-his-macbook-pro-there-was-nothing-wrong-with-it/
selected text:
Don't turn your screen brightness off. The Pro may go dark for a very long time.
"So after losing about two weeks of my time, >$10,000 in Apple warranty
repairs (two logic boards, new cables, and a complete replacement of a
>$7,000 computer), troubleshooting input from several Apple Geniuses, level
1 and 2 tech support from Apple Corporate, diagnostic tests at the Apple
Store, and diagnostic tests twice at Apple's repair facility in Texas; what
was the root issue?" says Benz, knowing how to hang a cliff hanger.
He seems, you see, to be made of determined innards. He went to yet another
Apple Genius and this one proved to be true to his moniker. Or, perhaps, he
just stopped and thought a little longer than his fellow experts.
You see, he diagnosed there was nothing wrong with Benz's MacBook Pro. The issue, if you want to call it that, was that the screen brightness was turned all the way off.